Last updated: 28.10.2019
Entacom (“us”, “we”, or “our”) operates https://entacom.co.uk/ (the “Site”). This page
informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
Information you provide to us
While using our Site, we may ask you to voluntarily provide us with certain personally identifiable information that can be used to contact or identify you; for instance, when you complete an enquiry form on the website. Personally identifiable information may include, but is not limited to your name, address, email address, telephone number (“Personal Information”).
We may, in some instances, use measurement numbers on our Site. This is solely to understand the performance of the Site. This data is only recorded when you voluntarily choose to call the telephone number listed on our Site. The data that we record is the time, date, duration of the phone call and the telephone number that called our business. The actual phone call conversation is not recorded. The data recorded is logged within a password protected area that also includes an SSL Certificate (Secure Sockets Layer).
Information our Site collects automatically
Log Data and Google Analytics
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). We use third-party services such as Google Analytics and AW Stats, to collect standard internet log information and details of visitor behaviour patterns.
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Other than the above, at this time, we do not attempt to identify visitors to our Site or contact them using this data. We have no plans to do so in the foreseeable future. You will be kept informed of any change to this situation.
User and Event Data Retention within Google Analytics
Google Analytics will retain data for a given timescale before automatically deleting it. These timescales can vary between 14 months, 26 months, 38 months, 50 months or can be set to never automatically expire. The data retention period is automatically set as 26 months, unless otherwise specified.
When data reaches the end of the retention period specified, it is deleted automatically on a monthly basis. We may or may not set retention periods so that they can be reset on new activity. This means that the data retention period would be reset from the date of re-entry as a User to the Site. If you, as the User, do not initiate a new session before the retention period expires, then your data will be deleted.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
SSL Certificate (Secure Sockets Layer)
Our website is protected using an SSL Certificate (Secure Sockets Layer). This is the standard security technology that establishes an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.
The security of your Personal Information is important to us, but remember no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
How We Use our Customers Personal Information
We use the data we collect to communicate with you, for example, informing you about your account, new products or services, for example.
We use the data for the following purposes:
- Delivering Services
- Customer Support
- Business Operations
- Finance Administration
- Communication, Marketing and Advertising
We use data to deliver, support and improve the Services that we offer to our customers.
This is essential in allowing us to deliver the services and agreements we have with you.
We use data to respond to customer enquiries, help with technical problems and problems and provide other customer care and support services. This is necessary for the performance of the agreement we have with you.
We use data to analyse and report on the performance of our business. This processing is
necessary to serve our legitimate interest.
We use data to carry out financial administration. To process payments, we do no store or hold your credit card details. Payments are collected using a merchant account which is protected using the highest industry standard protocol Secure Sockets Layer (SSL).
Communication, Marketing and Advertising
As a customer or person who has used our services before we may use your Personal
Information to contact you with newsletters, marketing or promotional materials and other information for communication purposes only.
We do not share this information with third-parties but in the event that we intend to, you would be notified as to if and with whom we intend to share this data.